Making a new request will invalidate any previous requests, Setting the Authenticator - Desktop/laptop (Authy) Authenticator code not working. So, I have the Authenitcator activated on both of my accounts that I play on and the 30 days is over so I have to put in the code, but it doesn't work.

I've been trying to appeal the ban for weeks because I know for a fact I didn't do it and if Jagex has any competence at all they will be able to find that out. Not received an email from us? Head to your Authenticator account settings. Make sure you're checking the correct email address. Login to your account. Using Authenticator to protect your bank. Depending on your email provider this can sometimes take a couple of hours. Jagex does NOT handle appeals for them (unless you're a popular streamer of course). Follow these steps: Make sure the time on your mobile device and computer are exactly the same Check the timezone on both devices matches (Googling 'What is the time?' If you have received the email but the link to disable authenticator isn't working, try the following: Delete any recently requested emails Follow the steps above Wait for the email to arrive Copy and paste the link into an incognito browser and follow the steps Authenticator not working (don't upvote, just need an answer) So, I have the Authenitcator activated on both of my accounts that I play on and the 30 days is over so I have to put in the code, but it doesn't work. 6: Return to the Authy application and select 'Add your account' 7: Enter the code generated by the RuneScape Authenticator page, and then click 'Add account' 8 To keep your account as safe as possible, we do not recommend disabling the Authenticator. Check Authenticator is active. I even disabled the authenticator on one of my accounts and reactivated it and it still doesn't work.Sounds like you need to sync the app's internal clock:This might be because the time on your Google Authenticator app is not synced correctly.Go to the main menu on the Google Authenticator app Click Settings Click Time correction for codes Click Sync now On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. 2. Disabling the Authenticator. Now here's the thing with RWT bans. Press question mark to learn the rest of the keyboard shortcuts helps here) Have another go - try entering your Authenticator code again Setting the Authenticator - Mobile Device. 3: Select 'Enable Authenticator' 4: Select 'Next' 5: Hit ‘Can’t scan the code?’ and follow the details provided. Check Authenticator is active Make sure your Authenticator is active. The Authenticator helps to protect your game account, and in turn your in-game items and wealth.However, we understand that in some rare cases the Authenticator will need to be disabled.If you don't have access to your registered email address, please If prompted for your Authenticator code select 'Lost your Authenticator? The only suggestion the support page has to try time sync the phone and laptop. Shozurei27. ', if you're already logged in select 'Disable Authenticator'Check your registered email address and follow the steps to continue with the Authenticator removalIf you have received the email but the link to disable authenticator isn't working, try the following:Copyright © 1999 - 2020 Jagex Ltd. 220 Science Park, Cambridge, CB4 0WA, United KingdomIf you need to change to a different Android phone, you can If you're unable to access your account settings head to 'Please only make one request and wait for it to arrive. Quick find code: 409-410-378-66166099.

The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.For Iphone, you need to sync the phone's clock automatically to your local timezone.New comments cannot be posted and votes cannot be castPress J to jump to the feed. I'm trying to enable the authenticator for my sister's account but the codes aren't working. Here's what to do. If you're not receiving or can't find emails from us follow these steps: 1.

The problem is I simply cannot get a human to look at the situation. Authenticator code not working. To check if RuneScape Authenticator is active and protecting your account, access the lobby to see if you can see a tick on the Authenticator icon: The authenticator icon will show a tick when it's active Posts: 3 Bronze Posts by user Forum Profile RuneMetrics Profile.

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